Got a new resident moving in, or a new colleague starting? Here's how to give them access in just a few clicks.

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Before you get started, here are some things you need to make sure that you have: 

• Admin access to the unit (to add someone to your unit) or to the building (to add someone to any unit). Can't see 'add user'? Contact your building administrator.
• The person's first name. This is shown on the Display Unit so visitors can find them.
• Their mobile number (with country code) or their email address. At least of these is required and we recommend phone number.

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Adding a user

• Log in to Webadmin (webadmin.getdefigo.com). Choose Europe or US depending on where your building is. Log in with either your email or phone number.
• Check the building language. Open the building's settings and scroll to the bottom. Invitations and SMS messages are sent in this language so it's worth checking.
• Open the right unit. Go to Units and click the apartment or office the person should belong to.
• Click 'add user' in the top right corner.
• Fill in their details. Add their first name, then their phone number and/or email address.
• Fill in 'Access valid until' if their access should end on a certain date, for instance a 3 month contract. Leave it empty for permanent access.
• Click 'save'. That's it! The invitation goes out straight away.

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What about residents without a smartphone or email address?

Not everyone has a smartphone or their own email address. Some residents also have a phone number from a country we can't send a verification text to. For them, you can set up an assisted user instead, with no invitation and no waiting for a text message that might never arrive.

1. Follow the steps above, and tick 'Assisted user' on the Add user form.
2. Fill in a phone number or email address. It's still required, but it doesn't need to be one we can verify.
3. Choose a username, or let the system create one. Usernames need at least 6 characters with no spaces or emoji. Symbols like @, _ and - are fine.
4. Click 'Generate password', or type a password yourself.
5. Click 'Save'. The account works straight away.

Important: we don't send assisted users a welcome message. Give them their username and password yourself, ideally in person. They can then log in on the Defigo app or the Home Station.

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FAQs

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I entered both an email and a phone number, but they only got an SMS.

When there's a phone number, we send the invitation by SMS only. Ask the resident to check their text messages.

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They were invited by email, but the app is asking for their phone number.

This is expected. Everyone invited by email adds a phone number to finish signing up. It only takes a moment.

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I can't save the new user.

‍Make sure you've filled in their first name and a phone number or email address. Also check that you're inside the unit, not on the building overview, since users are always added to a unit.

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I don't see the 'Add user' button.

You may not have admin rights for this unit or building. Your building administrator can add the user for you, or give you admin access.

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I added someone who already uses Defigo, but they say they got nothing.

Ask them to open the Defigo app and look under 'Notifications'. If they're logged in, it's waiting for them there.

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Can I extend someone's temporary access?

Not yet. The end date can't be changed once it's set. Invite them again with a new end date when the old one runs out.

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Can I add multiple residents at once?

Yes, we can help with that. Contact our support team via the Knowledge Base.

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