Residents move out, contractors wrap up their projects, employees change roles, and the keyfobs or app permissions tied to them often just... stay active. Without a way to flag this, old access can sit unnoticed for months or years. That's the gap Inactivity Monitoring is built to close.

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What it actually does

In short: it shows administrators which users and keyfobs haven't been used in a while, so they can decide whether that access should still exist.

Inside Defigo WebAdmin, each building gets its own Inactivity Monitoring tab. Admins choose what "inactive" means for their building (a set number of days with no activity) and the system surfaces a list of users and keyfobs that meet that threshold. A high-turnover building might set a short window; one with long-term residents might stretch it out. It's flexible by design.

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What counts as "active"

For users, activity includes things like logging into the app or tablet, opening a door (via app, tablet, or call), using a registered keyfob, or resetting a password from an invite link. Worth noting: openings made through third-party integrated systems don't count toward this.

For keyfobs, it's simpler — a keyfob is active if it's been used to enter that specific building. And if a keyfob is linked to multiple buildings, each one tracks activity separately, so being used in one location doesn't keep it "active" everywhere else.

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What administrators see

The inactive users list shows name, days inactive, last activity, and when monitoring started. The inactive keyfob list adds keyfob ID, keyfob name, and the user it's assigned to. There's also a quick search by name, so administrators aren't stuck scrolling through long lists to find one user.

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Why it's useful

This is a practical way to tighten security, since unused access is exactly the kind of thing that creates risk if left unchecked. It also saves administrators from manually combing through logs, supports regular access cleanups, and lets each building set its own rules rather than forcing one policy across a whole portfolio.

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Where it fits

Think post-move-out reviews, checking whether a contractor's access has actually gone unused since their project ended, running periodic audits across a multi-building portfolio, or tracking down a keyfob that might be lost or forgotten. It's a small feature with an outsized impact on keeping access lists honest.

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Good to know

This feature starts tracking activity from the day it is made accessible by the building. That means that, even if you've used Defigo for 3 years, the activity monitor will only start from the day you get access to the feature.

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Want to use this feature?


Existing Customer: Submit a ticket to our support team and they will get you up and running. Submit a ticket here.


Not a customer yet: Contact our sales team to get set up with a Defigo system. Contact sales here.